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YouTube Phone Numbers and Emails

Customer Service Number:

  • (650) 623-4000
    The number is currently not in service
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YouTube Email:

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How to Contact YouTube Customer Service?

Most Popular Number:

(650) 623-4000
The number is currently not in service
Total calls: 81 248 Issues resolved: 4 215 Last call: Nov 6, 2024
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PissedConsumer Reporter

YouTube is the largest video promotion and sharing platform. As the best-known service of its type, it is not surprising that YouTube customer service gets a lot of requests every day. YouTube customer service phone number 24/7 is (650) 623-4000, the real-time current wait on hold, and tools for skipping right through those phone lines get right to a YouTube agent.

Due to workload contacting the YouTube support line sometimes will only result in an automated assistant telling you to use the YouTube Help center, which is your best bet in most cases anyway.

YouTube customer service options, that users have, depend largely on a user's relationship with YouTube. Certain content creators who have monetized their content will receive different customer service options, including contact YouTube support via email, than those who watch YouTube videos.

If you are an eligible customer and a YouTube email address was provided for you after authorization, you may submit a support request; answer the questions honestly so that your concern is directed to the correct customer service representative.

Ordinary users are available to visit the YouTube help center and try to resolve the issue on their own. You will have to complete a full menu before submitting your request, so it may make sense to try and address the issue yourself first.

YouTube Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • YouTube Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    93% phone 7% email
  • The best phone number to call YouTube is 6506234000. 22% of customers managed to speak with a real person.

  • The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Saturday.

  • Be prepared for the call as YouTube may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›
PissedConsumer Club

Contact Information

YouTube Website:

YouTube Help Center:

Corporate Office Address:

Google LLC
901 Cherry Avenue
San Bruno, California 94066
United States

Other Info (opening hours):

Other Location:

1600 Amphitheatre Parkway

Mountain View, CA 94043

More contact details

Fax:

+1-650-253-0001

YouTube Customer Service Reviews

1.6 / 5
Poor
Zoran R Rfg
Cancellation of You Tube Membership (cannot deactivate since not visible) - NEED SUPPORT

Dear customer service
Please, i do not have possibility to cancel You Tube Premium membership
Membership is somehow not visible under setting service (not visible in my Membership and Purchase section) is not activated while i regular has been charged to my account, almost for last 3-4 months
Please help how to cancel my membership or better to say payment without membership activated
If you need any additional proof (i.e snapshot of You Tube where is not visible membership, regular payment of 7.99$ on monthly level from my account to You Tube without having Premium service) i can provide in addition.
Account: zoranraj.zr@***.com
Name, Country. Zoran Rajkovic, Belgrade, Serbia
Thanks in advance
Zoran Rajkovic
Mobile +381 ** *** ***

Read full review
Eshal Jhn
Awful you run a company that doesn't care of content. You must be demons of the democratic party this is from a former democrate so a recognize people who hate our children and our country

There was no help or human interaction ... -10!!!...!!!...!!!...!!! go to *** haters of America traitors to our country

Read full review
Leonid S Tow
Putin's YouTube Germany

Hi!
I didn't get anything! On the contrary, my new YouTube channel was also removed today!!!
I am firmly convincend that pages in Russian on YouTube Germany are firmly in the hands of Putinists!
Please, help me again.

Putin's supporter are not allowd to do their arbitrary work on YouTube!
Thank you.
Best regards
L.Syrota
P.S.: I come from Ukraine, I have been living in Germany since 1992. I am 70 years old, I worked as a doctor in Ukraine and also in Germany for 28 years.

Now I'm retired. I can send you my certificate of approval as a doctor.

Read full review
Rogene Pzx
Youtube TV freezing up
stars-rating stars-rating stars-rating stars-rating stars-rating
3.0

In the middle of watching YouTube TV, it freezes and switches to another input on my TV. This can happen several times during a show. I can't find a way to contact them to help with this problem.

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How Good is YouTube's Customer Service?

Jean B Dls
Jean B Dls
Feels Disappointed | Nov 04, 2024

I have not got a call from customer service yet

Read full quote
Jaimi Lgr
Jaimi Lgr
Feels Disappointed | Nov 04, 2024

My experience was once again ridiculously hopeless. Automated *** No answers. No satisfaction whatsoever.

Read full quote
RICARDO D R
RICARDO D R
Feels Satisfied | Oct 30, 2024

Perhaps

Read full quote
Calonya J
Calonya J
Feels Satisfied | Oct 28, 2024

Customer Service was very professional and she also solved my issue.

Read full quote
Jaimi Lgr
Jaimi Lgr
Feels Disappointed | Oct 19, 2024

Shockingly disappointed at the continued one eyed attitude of staff at this organization

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Taylor D Xij
Taylor D Xij
Feels Disappointed | Oct 17, 2024

They are saying I "posted" something regarding bullying, which I completely deny. I have only pictures and no other content. I do have an ex who has gone on the "dark web" and found some of my passwords and could have got into my youtube account and did something. I don't know because youtube will not let me know what they are saying is bullying. But, most importantly I just want my babies pictures/videos back as I do not have any other copies. I have been devastated over this and can't quit crying. Keeping photos/videos of their childhood is extremely important to me. I would love youtube to at least release my personal family pictures to me. That is all I am asking with all my heart.

Read full quote

Summary of YouTube Customer Service Calls

86.4K TOTAL
CALLS
03:38 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call YouTube?

Payments and Charges Question:

  • “Chamge of payment method”
  • “I need to change payment method”
  • “Update payment info”

Account Question:

  • “I can’t get anything but FOX; we have been hacked”
  • “My account was terminated. Why?”
  • “Can’t log in”

Activation/ Cancellation Question:

  • “Terminated YouTube channel over mistaken reasoning.”
  • “Cancel subscription”
  • “I'm a monthly subscriber and I renew on November 9th but I want to resubscribe to the annual for $129 without having to delete anything and make my payment today”

Product/ Service Question:

  • “You tube not working”
  • “I am no longer able to access YouTube on My tv in Florida. I was getting the you tube channel in Milwaukee and was able to get the channel in Florida starting yesterday”
  • “Remote not working with tv.”

Request for Information Question:

  • “Keeps asking for location verification”
  • “Talk about my account.”
  • “I'm calling about my bill. Y'all is overcharging me for something I do not have.”

Staff Question:

  • “For service”
  • “Paying for service I that I don't receive”
  • “Not receiving my premium service”

Refund Question:

  • “Refund”
  • “Refund on subscription”
  • “REFUND PLS”

Cards Question:

  • “Make sure I have correct card on file”
  • “I'm trying to chance my card used for the account”
  • “Credit card issue”

Shipping and Delivery Question:

  • “Add nfl package”
  • “Nfl package”
  • “I pay for nba league, and i did not get service”

Return/ Replace Question:

  • “Can't change my TV to my area”
  • “Change my area”
  • “Trying to change account account information”

Website/ Application Question:

  • “Hay Respective Sir/Mam, Actually I want to upload song vidios on YouTube platform, but I don't found song vidios on any online websites or applications, even on crome browser and when I search on Google websites then I found song vidioes , but when”
  • “App”
  • “Having tv app problems”

Employment Question:

  • “I wanna get paid off my YouTube channel and all my music videos. I’m wondering how add my Bank account and I’m locked out out of my account”
  • “To apply job”
  • “Job application”

Other Question:

  • “Will not send me the code”
  • “Start free trial”
  • “Shut off”

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