Contact YouTube Customer Service
How to Reach a Person at YouTube
Verified Contact Information
Customer Service Number:
-
1-650-623-4000This number is currently not in service
Headquarters:
-
1-650-253-0000
Customer Service:
ytandroid-support@google.com
App Support
Legal:
copyright@youtube.com
Copyright Infringement Inquiries
Media:
press@google.com
Press Inquiries
YouTube Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular YouTube Phone Number
1 (650) 623-4000
Average Hold Time
Less than 1 minute
Average Calls duration
1 minute
Most Popular YouTube Email Address
press@google.com
YouTube Live Agent Availability
22% of callers successfully reach a real person
Issue Resolution Rate
Low (13% reported full resolution)
YouTube Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular YouTube Phone Number | 1 (650) 623-4000 |
| Average Hold Time | Less than 1 minute |
| Average Calls duration | 1 minute |
| Most Popular YouTube Email Address | press@google.com |
| YouTube Live Agent Availability | 22% of callers successfully reach a real person |
| Issue Resolution Rate | Low (13% reported full resolution) |
| YouTube Customer Service Rating | 3.6 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 93% phone, 7% email |
| Common Reasons for Contact | Account, product/ service, payments and charges |
| Customer Effort Score | High Effort |
| Prepare before the call to YouTube | First and last name, email or phone number |
Contact Information
YouTube Website:
YouTube Help Center:
Corporate Office Address:
Google LLC
901 Cherry Avenue
San Bruno,
California
94066
United States
Other Info (opening hours):
Other Location:
1600 Amphitheatre Parkway
Mountain View, CA 94043
Fax:
+1-650-253-0001
Summary of YouTube Customer Service Calls
94.1K
TOTAL
CALLS
CALLS
03:01
AVG CALL
DURATION
DURATION
13%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call YouTube?
Payments and Charges Question:
- “Roger's activity on my debit card”
- “Billing”
- “PAY my bill”
Account Question:
- “I can’t add family members to my account Wrong phone and number on account and I don’t ahave a passkey”
- “My account I need help”
- “Subscription”
Product/ Service Question:
- “Unable to access YouTube premium”
- “Not working”
- “Complaint”
Request for Information Question:
- “I'm a YouTuber that needs to talk to YouTube”
- “My YouTube channel suspend please help me you tube team”
- “I need to get someones video taken down for spreading misinformation”
Activation/ Cancellation Question:
- “Cancel account”
- “Want to cancel”
- “To cancel one of my subscriptions for an annual premium service”
Staff Question:
- “No service”
- “Customer service , complaint”
- “Want to discontinue service”
Refund Question:
- “REFUND PLS”
- “***”
- “Refund”
Return/ Replace Question:
- “Cargo incorrecto por suscripción”
- “The language on my shorts is Arabic, and I cannot change it”
- “Because the language on my shorts are Arabic and I cannot change it”
Cards Question:
- “I payed with a YouTube card”
- “My card isn't working and the customer service should be much more accessible.”
- “Card problem”
Shipping and Delivery Question:
- “Want to get the n f l package”
- “Location”
- “I can't get the voice control the work on YouTube”
Website/ Application Question:
- “App isn't working”
- “You tube music app not working”
- “I can’t play any videos on my YouTube. It just spins and I don’t know what to do. I’ve deleted the app. Reinstalled it. Please help me.”
Employment Question:
- “Employment info”
- “Lost teaching job due to *** pop up ad”
- “I want to get a job”
Other Question:
- “Troubleshooting”
- “Live nahi cal raha h”
- “Wrongfully accused and if so prove it to me”
Compare YouTube Customer Service To
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YouTube