Contact YouTube Customer Service
YouTube Phone Numbers and Emails
Verified Contact Information
Customer Service Number:
-
1 (650) 623-4000The number is currently not in service
Headquarters:
-
1 (650) 253-0000
YouTube Emails:
Customer Service
App Support
Legal
Copyright Infringement Inquiries
Media
Press Inquiries
YouTube Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
YouTube Customer Service Rating
3.6 out of 5
Contact Method Distribution
93% phone, 7% email
Most Popular YouTube Phone Number
1 (650) 623-4000
Most Popular YouTube Email Address
press@google.com
Average Hold Time
More than 30 min
Average Calls duration
1 minute
Call Volume by Day
View full overview ›
YouTube Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| YouTube Customer Service Rating | 3.6 out of 5 |
| Contact Method Distribution | 93% phone, 7% email |
| Most Popular YouTube Phone Number | 1 (650) 623-4000 |
| Most Popular YouTube Email Address | press@google.com |
| Average Hold Time | More than 30 min |
| Average Calls duration | 1 minute |
| Overall Customer Sentiment | Mostly neutral |
| YouTube Live Agent Availability | 22% of callers successfully reach a real person |
| Common Reasons for Contact | Account, product/ service, payments and charges |
| Issue Resolution Rate | Low (13% reported full resolution) |
| Customer Effort Score | Medium Effort |
| Prepare before the call to YouTube | First and last name, email or phone number |
Call Volume by Day
Contact Information
YouTube Website:
YouTube Help Center:
Corporate Office Address:
Google LLC
901 Cherry Avenue
San Bruno,
California
94066
United States
Other Info (opening hours):
Other Location:
1600 Amphitheatre Parkway
Mountain View, CA 94043
Fax:
+1-650-253-0001
Summary of YouTube Customer Service Calls
93.6K
TOTAL
CALLS
CALLS
03:12
AVG CALL
DURATION
DURATION
13%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call YouTube?
Payments and Charges Question:
- “Billed twice for u tube”
- “Billing”
- “Charges”
Account Question:
- “Membership”
- “Getting ads on iPhone with premium subscription”
- “My page hacked”
Product/ Service Question:
- “I can't access my premium membership”
- “Utube not working properly”
- “YouTube not working”
Request for Information Question:
- “Information on services of you tube tv”
- “Because I want to talk to somebody on the *** phone and have a conversation back-and-forth and not a chat”
- “Won't let me update payment information”
Activation/ Cancellation Question:
- “Cancelation of youtube tv”
- “Cancel youtube tv”
- “YouTube terminated my account”
Staff Question:
- “Cannot start new service”
- “Services”
- “Not able to get service”
Refund Question:
- “Refund”
- “Refund for auto subscribe”
- “Refund/cancel service”
Return/ Replace Question:
- “Change membership”
- “Cannot change my area code”
- “To change my Visa card number”
Cards Question:
- “My card isn't working and the customer service should be much more accessible.”
- “Card problem”
- “I have another card number that I need to put on my account and I need help with another tv”
Shipping and Delivery Question:
- “My location is crazy”
- “I did not get a membership for YouTube music but my mail says I had 1 and please help me with my promotion to go live it has been a day and it keeps saying I recently tried to varify”
- “Location issues”
Website/ Application Question:
- “I can’t play any videos on my YouTube. It just spins and I don’t know what to do. I’ve deleted the app. Reinstalled it. Please help me.”
- “YouTube app not allowing me to copy links”
- “YouTube app not open”
Employment Question:
- “Lost teaching job due to *** pop up ad”
- “I want to get a job”
- “I wanna get paid off my YouTube channel and all my music videos. I’m wondering how add my Bank account and I’m locked out out of my account”
Other Question:
- “Premium music”
- “You're attacking everything I say”
- “Livestream”
Compare YouTube Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
YouTube