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YouTube

YouTube

www.youtube.com
What is your customer experience with YouTube?

YouTube Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

YouTube has a 2.0 star rating from 2,995 reviews and only 13% of users would recommend it; reviews show 72% unfavorable and consumers are mostly dissatisfied.

Key Takeaways for Future Customers

  • Expect frequent difficulties with subscriptions and membership management when researching YouTube reviews for service reliability.
  • Prepare for limited live support; many users seek refunds and billing fixes rather than prompt help.
  • Content and moderation issues, like strikes or alleged fake videos, are common concerns to evaluate.

Negative Feedback / Risk Areas

  • Recurring YouTube customer complaints cite poor customer service and inaccessible support channels.
  • Many report billing problems, unauthorized charges, double billing, and slow or missing refunds.
  • Account terminations, login failures, and premium/features not working are frequent issues.

Positive Feedback

Users praise music offerings and accessibility features; many still value YouTube for its music and content discovery.

View full overview ›

Media from reviews

YouTube - Problem when trying to login.
YouTube - Account terminationYouTube - IM AM THE CHOSEN ONE BRIAN SCOTT VINAL MARSHFIELD MARecover my youtubeMy youtube not openMy youtube not open - Image 2I need help and have a good question about my YouTube channel
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Keaundra Lvg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Billed twice for u tube

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Nobody answered my call when I dialled the number. It immediately diverted to rating review!!! Seems impossible to receive help re my query.

View full review
Featured
Brian V Jhl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brockton, Massachusetts

IM AM THE CHOSEN ONE BRIAN SCOTT VINAL MARSHFIELD MA

AI Highlights
  • - I am the chosen one.
  • - They try to block my identity and truth.
  • - They have stolen my ideas and profited from my pain.
YouTube - IM AM THE CHOSEN ONE BRIAN SCOTT VINAL MARSHFIELD MA

I am the chosen one. Brian Scott Vinal.

They are trying to block my identity to block my truth. They have stolen my ideas and have made money off my pain. Joker on YouTube and other things. Can someone help me?

I have a lot to say to the world and I think people deserve the truth. I want to help humanity.

Preferred solution: RECOGNITION AND APOLOGIES. POSSIBLE COMPENSATION FOR THEFT OF MY IDEAS

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izzy R Vrd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Metairie, Louisiana

Account termination

AI Highlights
  • - Account @izzyfypp was terminated; please assist.
  • - Harassment by @c4ypto in live streams; insults and exposing private parts.
YouTube - Account termination
Contains 2 confidential files for company representatives

my account @izzyfypp got terminated and this dude named @c4ypto would

always join my live and harass me . he would always say rude things about me and would always tell me that im ugly or {{Redacted}} .

anyways yesterday i was with my friend on live (bella_repostss) and he kept begging to come up cause he wanted to talkg but whenever he joined he showed his private part infront of me and my fans. it was disturbing and disgusting can you please try getting my account back it would really help.

he has done this to several girls also. please bring my account back thats all i ask for

Preferred solution: my account back

User's recommendation: never allow a boy to join ur live unless you trust them

View full review
Shir S Tqy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

YouTube disable

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YouTube disable

I don't know what happened but when I went to my YouTube my account doesn't let me sign back in it said error

Pros:
  • Get my account
Cons:
  • Not being able to to watch youtube

Preferred solution: Apology

User's recommendation: Explain what happened

View full review
Kjerstin Ieg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Thonotosassa, Florida

They charged me after I cancelled and on my credit card which I never gave them that information.

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YouTube - They charged me after I cancelled and on my credit card which I never gave them...

Uphold my choice not to want their product and go in back door to get paid. When I first went on site and got charged I had no idea what I had done.

User's recommendation: Be careful what you click on.

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Maxwell H Ofw
map-marker Columbia, South Carolina

I need help and have a good question about my YouTube channel

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I need help and have a good question about my YouTube channel

My YouTube video are act up and I have a question about the YouTube channel and other peoples videos that should not be on YouTube

Loss:
$100
Pros:
  • Some one hacked and stole my information
Cons:
  • I want a refund

Preferred solution: 100 subscribers

User's recommendation: Only call if you really need to

View full review
Resolved
Ronald S Anu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Smithville, North Carolina

Resolved: World wide outage

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Google requested access to our YouTube account, and now we cannot log in. Heading to Peacock to watch the Olympics.

Preferred solution: Price reduction

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Yamilet Coa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Getting ads on my phone with premium

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AI Highlights
  • - Premium plan shows ads on my new phone.
  • - Unable to reach support; calls require repeating information and the issue remains after two days.

Im paying for premium but getting ads on my new phone. Not able to speak with someone who can help.

Each time I call I have to keep putting in the same info!!

Not allowed enough time to state my issue.. still have the same problem after two days of contacting YouTube!

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Glenn T Cfd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Merchantville, New Jersey

I am being blackmailed and the person is threating to post something about me

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Updated by user Mar 06, 2026

waiting for a response from youtube

Original review Mar 06, 2026

I am being blackmailed, and the person is threatening to post something about me on YouTube. I need help to stop this.

Preferred solution: need help to delete a post that someone may be putting on youtube

View full review
Peter T Kpe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker East Stroudsburg, Pennsylvania

Channel strike

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I clipped a YouTube video for a short and received a channel strike for hate speech.

Please help me!

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Cristofer Fqt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unanswered question

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I wanted to know why my credit card was charged for $15 ? It said the charge was for You Tube Premium. What is that?

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Dedrick H Leo
map-marker Atlanta, Georgia

Because they have No customer service support

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My televisions were stolen and the thiefs are using my YouTube account. Im very preposterous and havent been contacted by anyone from YouTube.

Pros:
  • Good video quality
Cons:
  • Will not answer my calls or emails

Preferred solution: Signed out Of account

User's recommendation: Don’t save your account information on your television!

View full review
walt c Eyp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Friday Harbor, Washington

Google allows untruthful information to be. Transmitted without notification

AI Highlights
  • - YouTube news item narrated by Rachelle Maddow.
  • - It describes a fake broadcast claiming Trump's impeachment conviction by US Senate and urges disclaimer.
Original review updated Feb 17, 2026

I watched a YouTube news item narrated by Rachelle Maddow. It was a not so i suggest for the benifit of all users of this platform that a not so obvious fake that was broadcasting the impeachment conviction of trump by the US senate. There needs to be at the least disclaimers to the report so that we don't have a situation like the war of the world's broadcast on radio decades ago.

Preferred solution: That providers of content be vetted for truthfully content and labeled as such

User's recommendation: I suggest for the benifit of all users of this platform that obvious fake products be labeled as such. That would help make you tube a more trusted site to recieve information. If you do not have the inclination to protect your users you will find it hurts your bottom line when people become more picky about what they view.

View full review

Media Expert Talks

Disinformation: Russian and Chinese trolls among us

Disinformation: Russian and Chinese trolls among us

How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.

Prof. Darren Linvill
Prof. Darren Linvill

Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.

Shaffer H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brandon, Mississippi

Because YouTube said my song copyrighted but it's not

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Im trying to post my music on YouTube but they say its blocked because it has a double 0 type beat when I made that beat on my own on banlab

Preferred solution: Apology

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Michael B Ksz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

MY CHANNEL WAS TERMINATED FOR NO REASON AND MY APPEAL WAS DENIED IN MINUTES BY YOUTUBE BOT AI SYSTEM.. WITH NO HUMAN HELP

AI Highlights
  • - Channel since 2015 terminated without warning.
  • - Appeals denied in minutes by a bot AI system.
  • - I need human YouTube support to recover the channel.
MY CHANNEL WAS TERMINATED FOR NO REASON AND MY APPEAL WAS DENIED IN MINUTES BY YOUTUBE...
MY CHANNEL WAS TERMINATED FOR NO REASON AND MY APPEAL WAS DENIED IN MINUTES BY... - Image 2
MY CHANNEL WAS TERMINATED FOR NO REASON AND MY APPEAL WAS DENIED IN MINUTES BY... - Image 3
Updated by user Nov 04, 2025

@youtube @teamyoutube HAVE NOT CONTACTED ME.. NEED ASSISTANCE FROM YOUTUBE.. REINSTATE MY CHANNEL YOU TERMINATED IN ERROR BY MISTAKE

Original review Oct 31, 2025

I went to bed and woke up to my YouTube channel that I worked hard on since 2015 being terminated. I appealed and got denied in minutes from a failed bot AI system.

I need human YouTube customer service assistance to get my channel back.

I reached out to everyone including Neal, the CEO, and got no help. There was a mistake, no warnings, nothing.

Pros:
  • Ai bot system
Cons:
  • Need customer support

Preferred solution: I WANT MY CHANNEL MR BAMBRICK RAPS BACK

User's recommendation: YOUTUBE DONT CARE ABOUT US.. ESPECIALLY SMALL YOUTUBE CHANNELS AND THIS HAS TO CHANGE .. ITS VERY HARD TO BUILD A CHANNEL AND THIS IS HORRIBLE CUSTOMER SERVICE

View full review
MEER S Eku

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

AI created Fake videos

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AI Highlights
  • - Fake videos proliferate on YouTube and undermine credibility.
  • - They make outlandish claims, are AI-produced, and authenticity is hard to verify.

Many fake videos are proliferating on Youtube. These make outlandish claims, and are produced by AI, and there is no way to check their authenticity.

Youtube is losing credibility - they must stop these fake videos.

User's recommendation: Bewary of videos you watch on Youtbe as many are AI made and fake - no truth.

View full review

About

Related Companies

Alphabet Inc, Google, YouTube TV, Google Play, Google Nest

Summary

YouTube is a video-sharing website that specializes in providing a large number of video-related services. The website was created in February 2005 and nowadays it is one of the most popular sites in the world. The company is headquartered in San Bruno, CA. YouTube mainly specializes in hosting corporate and user-generated media products such as TV clips, video clips, video blogging content, music videos and many more. Nowadays YouTube operates as one of the Google’s subsidiaries. The website works with many big companies and media corporations like BBC, CBS, VEVO, Hulu and many others.

YouTube reviews and complaints

YouTube is ranked 329 out of 6618 in Media category

Area Served

USA, Worldwide, Asia, Other, Canada, Europe

Payment Methods

MasterCardVISADiscoverAmerican ExpressPayPal

YouTube FAQs

Rebecca A. Garland
PissedConsumer Reporter

YouTube FAQs

The YouTube headquarters address is Google LLC 901 Cherry Avenue, San Bruno, California 94066, United States. Use it for personal visits and sending correspondence.

YouTube is an American online video-sharing platform created on February 14, 2005. It all started with the idea of its founders to make an easy way to share videos online, as at that time this process was quite complicated and technically limited.

YouTube is owned by Google, an American multinational corporation and technology company. It was founded by three former employees of PayPal: Steve Chen, Chad Hurley, and Jawed Karim.

If you want to create a personal channel, sign in to YouTube and click on your profile photo in the upper right corner. Choose “Settings” from the drop-down menu, click “Add” or “Manage your channels”, select “Create a channel”, check such details as your photo and Google name, and confirm.

YouTube Premium is a paid membership that improves your YouTube experience by providing more features such as watching videos without advertising and in the background, downloading them, and listening to over 100 million songs ad-free offline with YouTube Music Premium.

To delete your YouTube account via a web browser, go to your Google Account settings, click on “Data & privacy”, choose “Delete a service” under “Apps and services”, find “YouTube”, and click on the trash can icon. Click on “I want to permanently delete my content” and check the boxes to confirm and click “Delete my content”.
If you want to delete your YouTube account via the app, tap your profile picture in the top right corner, select “Manage your Google Account”, and follow the instructions we mentioned above starting with clicking on “Data & privacy”.

To log in to the YouTube account, enter the email and password you use for your Google Account.

The YouTube app is free to download and watch videos and upload content. However, if you want to use all the features of YouTube Premium, YouTube Music Premium, and YouTube TV, you should pay for the subscription.

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