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YouTube

www.youtube.com
What is your customer experience with YouTube?

YouTube Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • YouTube has 2.0 star rating based on 3658 customer reviews. Consumers are mostly dissatisfied.

  • 13% of users would likely recommend YouTube to a friend or colleague.

  • Rating Distribution
  • Pros: Music, Accessibility, Good music.
    Cons: No customer service, Poor customer support, Customer service.

View full overview ›

Media from reviews

YouTube - Please call me monetization problem
MY CHANNEL WAS TERMINATED FOR NO REASON AND MY APPEAL WAS DENIED IN MINUTES BY YOUTUBE...MY CHANNEL WAS TERMINATED FOR NO REASON AND MY APPEAL WAS DENIED IN MINUTES BY... - Image 2MY CHANNEL WAS TERMINATED FOR NO REASON AND MY APPEAL WAS DENIED IN MINUTES BY... - Image 3I don’t know why the YouTube is not working some one charge me 21 £ to fix it I didn’t...YouTube - BlockedYouTube - Got a charge on my credit card from good you tube that I did not make
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Top YouTube Reviews

Positive Review

"Please open my you tube channel"

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Please open my channel what is reason my channel please open my channel please sir I m poor boy please open my channel

Critical Review

"For Terminating channels and using Ai for moderating and supressing viewership"

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you tube From july of 2025 , have made extreme measures of using Ai for moderation and feature that had affected the landscape of youtube. *** UI, to messing...

Show reviews that mention
account service phone channel number customer money customer service videos problem
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Anonymous
map-marker Atlanta, Georgia

They closed

They closed my account for no reason at all. I paid every month for that account. Very pissed off...

View full review
Michael B Ksz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

MY CHANNEL WAS TERMINATED FOR NO REASON AND MY APPEAL WAS DENIED IN MINUTES BY YOUTUBE BOT AI SYSTEM.. WITH NO HUMAN HELP

MY CHANNEL WAS TERMINATED FOR NO REASON AND MY APPEAL WAS DENIED IN MINUTES BY YOUTUBE...
MY CHANNEL WAS TERMINATED FOR NO REASON AND MY APPEAL WAS DENIED IN MINUTES BY... - Image 2
MY CHANNEL WAS TERMINATED FOR NO REASON AND MY APPEAL WAS DENIED IN MINUTES BY... - Image 3
Updated by user Nov 04, 2025

@youtube @teamyoutube HAVE NOT CONTACTED ME.. NEED ASSISTANCE FROM YOUTUBE.. REINSTATE MY CHANNEL YOU TERMINATED IN ERROR BY MISTAKE

Original review Oct 31, 2025

I went to bed and woke up to my YouTube channel that I worked hard on since 2015 being terminated. I appealed and got denied in minutes from a failed bot AI system.

I need human YouTube customer service assistance to get my channel back.

I reached out to everyone including Neal, the CEO, and got no help. There was a mistake, no warnings, nothing.

View full review
Pros:
  • Ai bot system
Cons:
  • Need customer support

Preferred solution: I WANT MY CHANNEL MR BAMBRICK RAPS BACK

User's recommendation: YOUTUBE DONT CARE ABOUT US.. ESPECIALLY SMALL YOUTUBE CHANNELS AND THIS HAS TO CHANGE .. ITS VERY HARD TO BUILD A CHANNEL AND THIS IS HORRIBLE CUSTOMER SERVICE

Tatiyanna Wsy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Virginia Beach, Virginia

Blocked

YouTube - Blocked

My live stream got taken down, and I appealed and waited 5 days, but they did not give my live streaming back.

View full review

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Lawrence K Ycq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Youtube live is still restricted

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Youtube live is still restricted
Youtube live is still restricted - Image 2

My son got on our channel and went live by himself over 2 weeks ago unbeknownst to us. They changed the policy and restricted our channel from going live.

This is a first-time offense, accidental by the way, and I can't get in contact with anyone to resolve this issue.

It's very frustrating because there was no warning notification, and now my son and I cannot stream our gaming or do any live content on our channel. Complete bulls*#t.

View full review
Pros:
  • Exposure to my content and quality videos
Cons:
  • Zero customer service

Preferred solution: My restriction lifted

1 comment
Guest

yeah it happened to me too i think its to to be a collective and give youtube what they deserve a boycott

Resolved
Helen M Miy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Easton, Pennsylvania

Resolved: Paying too much for less product

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Updated by user Nov 22, 2025

I was finally able to unsubscribe on their website. Look Up YouTube video for step by step directions.

Original review Nov 07, 2025

We are going to have to cancel YouTube TV. I can't believe that you are taking away channels for the price you charge.

We can't watch our local sports teams or favorite shows.

Shame on you. We will be finding a different provider and won't trust YouTube TV again.

View full review
Loss:
$89
Cons:
  • Took away espn and abc

Preferred solution: Full refund

User's recommendation: Don't Subscribe

Resolved
wendy c Ghp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jacksonville, Florida

Resolved: You charge a fortune every month. And now we can't watch ESPN or ABC??

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What happened? Did you all decide that you want to be billionaires too?

What happened to ESPN and ABC and the ACC network??? I bet you will cut our service mighty fast if we are late paying our bill. Oh wait! You take it out automatically.

So that can't happen.

Shame! Give us back what we pay for

View full review
Cons:
  • Abc acc plus others are gone
  • No espn

Preferred solution: ESPN ABC and other networks service back

User's recommendation: Don't get YouTube

Trandafile Q
map-marker Broadstairs, England

I don’t know why the YouTube is not working some one charge me 21 £ to fix it I didn’t fixed?

I don’t know why the YouTube is not working some one charge me 21 £ to fix it I didn’t...

I dont know some one charge me 21 pounds to fixed I didnt fixed can someone have looked to fix the problem

View full review
Loss:
$21
Pros:
  • Just my refund
Cons:
  • Just me refund

Preferred solution: Full refund

liam Byj

Promoting sexual content to children

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YouTube - Promoting sexual content to children

youtube shorts has a very large amount of children that watch their app, yet they continue to promote sexual advertisemens, like ai *** chatbot apps, pornhub unblockers, and many more vile and obscene *** If you try reporting the ads you get a automated message . *** youtube.

View full review
Pros:
  • Interesting videos
Cons:
  • Are pedophiles

Preferred solution: Apology

User's recommendation: DONT LET YOUR CHILDREN WATCH YOUTUBE

Hadessa B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Stolen subscribers

YouTube - Stolen subscribers
YouTube - Stolen subscribers - Image 2
Updated by user Sep 22, 2025

Try to find a better option because YouTube chooses what channel they let grow and flourish, their bias and the don’t believe in equal opportunity

Original review Sep 07, 2025

I have recently posted a few new videos on my channel and gained new subscribers as recently as today. A little over an hour ago my subscriber count was at 9 and now it has decreased to 1 subscriber.

I make sure to pay close attention to my page because I have heard of other YouTubers having this same problem as well. I would like to receive the subscribers that were depleted from my count as well as the allotted time for any videos that they viewed.

I know that together we can make sure this does not happen again in the future. Thank you for your time and have a blessed day.

View full review

Preferred solution: Full refund

User's recommendation: Make sure you always take screenshot every time you get a subscriber or youtube will take I away from you , and always check your ytstudio

Barb O Lvb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pleasantville, Iowa

It’s impossible to talk to a live body. I have been charged twice the last 2 months and went through the motions to see if I had them signed up under two email accounts but that is not the case.

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Updated by user Dec 01, 2025

They told me to check to see if signed with 2 different emails. My daughter and I both checked all emails could only find one. I simply need someone to tell me what are the two emails they are charging from, could be fraud for all I know.

Original review Nov 16, 2025
I have 3 TVs in the house and 2 won't work, but the third one, YouTube, comes in. They keep wanting me to sign up again to charge me a third time in a month.

I had a tech person on the line, and he wanted the model of the TV; it should make no difference, it had worked up to this point. They should be able to have a simple fix on their end to turn this on or fix it. Plus, you should be able to just make changes on their own app instead of having to go online to try and fix these issues. I am old and frustrated with this technology.

The most expensive app and the most difficult to work through. Ready to drop them completely.
View full review
Loss:
$160
Pros:
  • Lots of variety
  • Sports movies disney

Preferred solution: Full refund

User's recommendation: Find another avenue to find for what you want to watch

Kimmie L Axg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Got a charge on my credit card from good you tube that I did not make

YouTube - Got a charge on my credit card from good you tube that I did not make

I got charger 10.99 from a Google you tube that was not me and I want my money back. I did not make this charge. I would like my money back

View full review
Loss:
$11

Preferred solution: Full refund

Elisia S Igu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tulare, California

People Pfp on YouTube

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I have seen people's pfp being very inappropriate, today I was watching my favorite youtuber, tell me why there is *** on people's pfp and being showing exclusive body parts, I have been reporting for the last couple of months and I feel like nothing has been happening at all. I want this issue to be solved, in xbox there is an ai that approves of current pfp being in display, what I don't understand is why this can be used in this same concept.

View full review

Preferred solution: YouTube to fix there pfp issues

User's recommendation: Unless this check on who is uploading pfp pictures on there YouTube, I would recommend them to do something about it because it is ridiculous, it has come to this point that I feel discomfort

Ilaena I

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I an disappointed and disgusted with YouTube's policies

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I an disappointed and disgusted with YouTube's policies

They value advertisers over consumers. Ads are frequent, disruptive, and infuriating, first of all.

Secondly, the new age verification is invasive and encourages censorship and mass surveillance. Their AI, which alone causes unnecessary pollution, will mess up, and giving a corporation valuable information is a stupid idea.

View full review

User's recommendation: Boycott YouTube until they change the AI verification policy

1 comment
Guest

I,m not willingh to waste 15 min.every night looking at crap ads. I have paid and it's without ads. Bonnie Palutke bpalutke@***.com

Media Expert Talks

Disinformation: Russian and Chinese trolls among us

Disinformation: Russian and Chinese trolls among us

How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.

Prof. Darren Linvill
Prof. Darren Linvill

Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.

Meisha d

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Augusta, Georgia

I cannot delete my channel

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my channel is @Dtimeisha. Some of you may know, but I've been trying to delete my account, and I cannot delete my channel.

View full review
Loss:
$15

Preferred solution: a deletion of my channel

User's recommendation: don't use

Jason S Wcs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Premium plan

YouTube - Premium plan

Premium plan upgrade for my service. I want to know when I can make my payment for YouTube Premium unlock download.

View full review
Camron H Sna

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I got a community guideline strike for defending myself

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YouTube - I got a community guideline strike for defending myself

I made a video on the fastest man alive is back,& I got a comment saying bro you bored get a job what are you 7,that was disrespectful,so I defended myself bad saying bad words & he laughed at me,& I called him the n word in Christ out of self defense,& I got a community guideline strike 15 minutes after I used talkie ai girlfriend app,if you will,can you get the community guideline strike removed at 10:00 am today?

View full review

User's recommendation: Don't Be Afraid To Stand Up For Yourself,even if it means saying cus words

About

Related Companies

Alphabet Inc, Google, YouTube TV, Google Play, Google Pay

Summary

YouTube is a video-sharing website that specializes in providing a large number of video-related services. The website was created in February 2005 and nowadays it is one of the most popular sites in the world. The company is headquartered in San Bruno, CA. YouTube mainly specializes in hosting corporate and user-generated media products such as TV clips, video clips, video blogging content, music videos and many more. Nowadays YouTube operates as one of the Google’s subsidiaries. The website works with many big companies and media corporations like BBC, CBS, VEVO, Hulu and many others.

YouTube reviews and complaints

YouTube is ranked 326 out of 6379 in Media category

Area Served

USA, Worldwide, Asia, Other, Canada, Europe

Payment Methods

MasterCardVISADiscoverAmerican ExpressPayPal

YouTube FAQs

Rebecca A. Garland
PissedConsumer Reporter

YouTube FAQs

The YouTube headquarters address is Google LLC 901 Cherry Avenue, San Bruno, California 94066, United States. Use it for personal visits and sending correspondence.

YouTube is an American online video-sharing platform created on February 14, 2005. It all started with the idea of its founders to make an easy way to share videos online, as at that time this process was quite complicated and technically limited.

YouTube is owned by Google, an American multinational corporation and technology company. It was founded by three former employees of PayPal: Steve Chen, Chad Hurley, and Jawed Karim.

If you want to create a personal channel, sign in to YouTube and click on your profile photo in the upper right corner. Choose “Settings” from the drop-down menu, click “Add” or “Manage your channels”, select “Create a channel”, check such details as your photo and Google name, and confirm.

YouTube Premium is a paid membership that improves your YouTube experience by providing more features such as watching videos without advertising and in the background, downloading them, and listening to over 100 million songs ad-free offline with YouTube Music Premium.

To delete your YouTube account via a web browser, go to your Google Account settings, click on “Data & privacy”, choose “Delete a service” under “Apps and services”, find “YouTube”, and click on the trash can icon. Click on “I want to permanently delete my content” and check the boxes to confirm and click “Delete my content”.
If you want to delete your YouTube account via the app, tap your profile picture in the top right corner, select “Manage your Google Account”, and follow the instructions we mentioned above starting with clicking on “Data & privacy”.

To log in to the YouTube account, enter the email and password you use for your Google Account.

The YouTube app is free to download and watch videos and upload content. However, if you want to use all the features of YouTube Premium, YouTube Music Premium, and YouTube TV, you should pay for the subscription.

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