Jerry J Rxf

Poor customer service

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CI have been trying to call customer service about being double charged and not able to talk to anyone
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Cons:
  • None that i can think of

User's recommendation: Fellow Veterans if you have YouTube be careful

Shelly B Tgf

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Was treated like crud by NFL Sunday Ticket customer service

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YouTube - Was treated like crud by NFL Sunday Ticket customer service
YouTube - Was treated like crud by NFL Sunday Ticket customer service
Original review Sep 26, 2023
Hi I am writing because I have a complaint. It all started when I noticed a charge on my bank statement from GOOGLE *YT PRIMETIME MOUNTAIN VIEWCAUS for $490.53 Saturday (Sept 23) morning. I did not recognize this name or charge, so I put a stop payment on it due to knowing that I did not get anything that cost $490.53 recently and there has been a lot of fraud going on. Back on September 10, 2023, I ordered the NFL Sunday Ticket for $449, however due to the $50 off discount, it would be $399.00 before taxes. The gentleman (on the 10th) asked if I wanted the 7 day free trial first and then after the trial was over, I would be charged $399. I said yes. I received an email that same day with the membership details. It stated that the billing started September 17, 2023 for $399.00 before taxes. (I attached the email to this letter.) It also stated that in 2024, the price would go up to $449.00. As you will see, that order number is: YPC.CRHK-WQ6H-V8A2-HAX8. When the charge of $490.53 came up on my bank statement Saturday, I didnt recognize it because it should have been $399.00 plus tax. Yesterday (Sunday September 24), I called customer service to ask if that charge came from the NFL Sunday Ticket and why it was that amount. The first gentleman that I spoke to explained that since the $50 off discount ended during my free trial time, the main charge now for NFL Ticket was $449.00 plus taxes. I totally understood what he was saying, but what upset me was the fact that he would not listen to me when I was trying to explain to him that I had this email from you guys stating that the cost would be $399 even after the trial period. He still would not listen. Then further on into the conversation, he stated that on September 17th, my credit card was charged but it would not go through due to insignificant funds in my account. I looked at my bank statement at that time, and saw no attempt to charge anything was not made that day. The customer service gentleman told me (rudely, I felt) that it was my banks fault and that they were the ones that screwed up. So, today I took time off from work to go to my bank personally. They told me that on the 17th, I had enough money (a little over $500) in my account. Also, while I was at the bank, they told me that there were no attempts to charge my credit card that day. I asked the same gentleman on the phone as to how much I was charged on the 17th, and he said $490.53. I was expecting only $399.00 plus tax like my email said, not $490.53. Then the same gentleman said that my card was charged (for $490.53) on the 21st but was denied again because of insignificant funds in my account. On the 21st of this month, (and according to my bank) I had enough money to cover $399 plus tax (like it was supposed to be not $490.53). Again, my bank said no charges were attempted on the 21st. All this time, I had enough money to cover $399 plus tax. Since the first gentleman would not listen to me, I asked to speak to his supervisor. When the second gentleman got on the phone, he told me the very same thing, however this guy told me that it was on the 18th of this month that they first attempted to change my credit card, not the 17th like the gentleman before said. Again, I still had enough money in my account for $399 plus tax. The second man would not listen to me as well, especially when I tried to explain the email that I got with my membership details. After I tried to explain what the email about the cost said, both men said nothing. There was always a little pause and then after a bit, both men would ask me if I needed anything else. That happened several times. Finally, the second man asked if I wanted to just cancel my membership. After a bit, I said yes (I was then tired). So, at this moment, my NFL Sunday Ticket is cancelled. I am sending this email because I am pissed off about yesterdays phone call and how those two men acted and treated me. If need be, I believe I okayed for both phone calls to be recorded for training (Sept 10th and Sept 24th.) I would really like to go through you for the NFL Sunday Ticket, but if that is how I am going to be treated, Ill get the games elsewhere. If I need to, I will email copies of my bank statement to you. Thank you for reading my email and complaints. If I contacted the wrong place, please pass this on the right people (YouTube-NFL SUNDAY TICKET) Shelly Brooks littlebrooks2323@***.com
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User's recommendation: Train customer service to listen to their customers especially when the customer has proof

1 comment
Joseph G Say

Nice job

Beverly Q Boh

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NFL Sunday ticket through YouTube

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NFL Sunday ticket through YouTube
NFL Sunday ticket through YouTube
Updated by user Oct 28, 2023

Have I contacted google over this?! Of course I have to no avail.

No customer service number to discuss this issue with anyone!!!!Really? I am pissed off!

They advertised NFL Sunday ticket for $399 order today and get $50 off. We ordered the day we saw it and we were billed $451!!

Original review Sep 27, 2023
I placed an order for NFL Sunday Ticket through YouTube. I attached a copy of the ad from Google 9/21/23. Shows $399.00 less $50.00 if ordered that day which we did. We should have been charged $349.00. I have also attached a copy of my bank billing statement showing we were charged $451.91. I have tried to call customer service to no avail. Your prompt response is appreciated. Beverly Quinlan 772-528-****
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Loss:
$103
Pros:
  • Diverse
Cons:
  • Can not reach customer service to resolve issues

Preferred solution: Price reduction

Carl J Xsz

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Verified Buyer
| map-marker Saint Louis, Missouri

Want my premium music back on.

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YouTube - Want my premium music back on.
YouTube - Want my premium music back on.
Yes,I,Carl johns. Gave my credentials to customer service number. And it has guaranteed payments on the 1st of every month. To pay for my premium service with YouTube..And it is with my personal Direct Express.with that being said. And being my Government card. Again I personally know I was able to before. I will have more money directed to this card. Soon. If you do not receive a payment right away. I do know that payment can be taken out by the 1st of each month. And there after. Again I am suppose to be receiving compensation soon. This my card. Please understand. I had done this before. Thank you. Sincerely Carl j.
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User's recommendation: Just get ahold of customer service when needed to.

Jerome N Oqw

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| map-marker Jefferson City, Missouri

Billing questions/set up paying

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YouTube - Billing questions/set up paying
YouTube - Billing questions/set up paying
My billing is higher than we agreed. Your staff told me that I would receive the 1st three months $8 cheaper. But you billed me Full price.
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Keyana H Vhl

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Verified Buyer

229,364,6508

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YouTube - 229,364,6508
YouTube - 229,364,6508
YouTube - 229,364,6508
YouTube - 229,364,6508
YouTube - 229,364,6508
YouTube - 229,364,6508
I was trying to get a uses blank plate just in case cause Im Finna start YouTube my name is Keyana With and yea yea Wanna start YouTube itll be more lotta food I like to start YouTube YouTube is not anything to do anything Friday we y go back and then we can List of my YouTube ignorant be hard AVAILABLE
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Loss:
$300
Pros:
  • We can do
Cons:
  • We are all ready

Preferred solution: Full refund

User's recommendation: Keyana Harrison

Billy R Thd

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NFL Sunday Ticket issue

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YouTube - NFL Sunday Ticket issue
YouTube - NFL Sunday Ticket issue
I purchased the NFL Sunday Ticket May 2, 2023. It does not show up in my purchases or subscriptions. When I called and talked to youtube customer care It was hard to understand the person I was talking to, because of the background noise on their end. They told me that it would be in my subscriptions and it still has not shown up yet.
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Loss:
$373
Cons:
  • Customer service could be a lot better

Preferred solution: Deliver product or service ordered

User's recommendation: Keep your confirmation email and statements for proof of your purchase.

Abdul W Fus

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None of my YouTube channels are working I think it's blocked

None of my YouTube channels are working I think it's blocked
None of my YouTube channels are working I think it's blocked
None of my YouTube channels are working I think it's blocked
None of my YouTube channels are working I think it's blocked
Please help me I had created a YouTube channel.And the video was uploaded on them I started watching my video myself But I make my own video, I don't copy anyone I had axed myself on my foot I didn't know then And by making this mistake over and over again The views owner was turned off from my YouTube Now if I create a new channel on YouTube, my views do not go up from zero Now I follow all the cops on YouTube Please play my youtube channel Please
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Preferred solution: Just let my youtube views start and nothing else.

Nenorta M Ufu

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| map-marker Binbrook, Ontario

Well here

YouTube - Well here
YouTube - Well here
I have enough subscribers on my YouTube channel to get payed and I want YouTube to know they have to pay me because they havent yet they missed the date of payment
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User's recommendation: Email YouTube if they haven’t payed you yet when they are so post to pay you!

Ray C Zhh

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Because I’m not happy

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YouTube - Because I’m not happy
YouTube - Because I’m not happy
Can soyme please set my profile so I can use my 3rd tv. I use the same google address as the 2 other TVs thats working. Seems too be an error on YouTube end. On my 3rd tv It says my trail is complete that I sure sign up again for another bill. Please have someone contact me on this matter 510-366-****
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Pros:
  • Nice picture
Cons:
  • No customers service help

Preferred solution: Just get my 3rd tv going with YouTube

User's recommendation: Wish I know

Francisco M Sqq

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Verified Buyer

Talk to somebody issues with my payment $

YouTube - Talk to somebody issues with my payment $
YouTube - Talk to somebody issues with my payment $
YouTube - Talk to somebody issues with my payment $
YouTube - Talk to somebody issues with my payment $
Bad service no answer question I need answers have questions Iam disabled person please help me I need to to make make arrangements
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Preferred solution: Price reduction

Jermaine C Fxe

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Verified Reviewer

My money they cheat me out and they just tryed to rob me to for my money

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YouTube - My money they cheat me out and they just tryed to rob me to for my money
They been cheat me out of my money for a hold year and I need my money I been put to much work in on here
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Loss:
$1
Pros:
  • All my videos

Preferred solution: Full refund

Carlos P Cve

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Rape, Account Hacked, Jail/Death threats, STD, luck;)

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YouTube - Rape, Account Hacked, Jail/Death threats, STD, luck;)
I do not know. This is not a joke. WTF. Issues man. Shew stentchy *** *** so apology for the bloody knee
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Loss:
$983
Pros:
  • Funny videos
Cons:
  • Starved

Preferred solution: Apology

User's recommendation: Lol

Media Expert Talks

Disinformation: Russian and Chinese trolls among us

Jun 16, 2022

How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.

Prof. Darren Linvill
Prof. Darren Linvill

Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.

Nufy S

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| map-marker Singapore, Singapore

Pls change copyright rules

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YouTube - Pls change copyright rules
YouTube - Pls change copyright rules
Hi pls remove my strike on my youtube studio and pls change copyright rules policy my youtube channel got strike idk what happened
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User's recommendation: Iqbal

1 comment
Nufy S

Okay u have to wait expire date

Talin Slt

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| map-marker Ludhiana, Punjab Province

Movies I bought won't play

YouTube - Movies I bought won't play
YouTube - Movies I bought won't play
YouTube - Movies I bought won't play
I had subscribed to this Rocket Singh-salesman of the year m movie. But I am not getting subscribed to the movie and money has been deducted from my account, so please subscribe me this movie as soon as possible and I can watch the movie thank you so much!
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User's recommendation: be carefully and must attention

Akio T

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Dennis cronano

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YouTube - Dennis cronano
YouTube - Dennis cronano
YouTube - Dennis cronano
YouTube - Dennis cronano
Dennis cronano is still going at it with his death threats and he still doesn't care about anyone feelings pls terminated him and have him gone for good.
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