Skip to content
YouTube

YouTube

www.youtube.com
What is your customer experience with YouTube?

YouTube Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

YouTube has a 2.0 star rating from 3006 customer reviews, with 13% likely to recommend and a 72% unfavorable share; consumers are mostly dissatisfied.

Key Takeaways for Future Customers

  • Read free trial and subscription terms carefully; many YouTube reviews cite unexpected charges and refund requests.
  • Expect limited direct support for membership or billing issues and plan accordingly.

Negative Feedback / Risk Areas

  • Repeated complaints about unresponsive customer service and inaccessible phone support.
  • Frequent reports of unauthorized or double charges and slow or missing refunds.
  • Account problems including termination, monetization disputes, fraud, and content moderation errors.

Positive Feedback

Users praise YouTube for music selection and accessibility features, noting value in its content and streaming options.

View full overview ›

Media from reviews

YouTube - Recent UI change, And video marked as for kids wrongfully
YouTube - Recent UI change, And video marked as for kids wrongfully - Image 2YouTube - Please help yourYouTube - Fraudulent website selling fake merchandiseYouTube - Fraudulent website selling fake merchandise - Image 2YouTube - Problem when trying to login.YouTube - Account termination
View all media ›

Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint
Show reviews that mention
account service channel phone money video videos number customer service customer
Filter review
Sort by
Zakira Zwu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bay City, Texas

Not a review… I want to cancel “free trial I just subscribe thinking it was a free channel because it didn’t say it was a “free trial until after I hit button to subscribe!!! Shame in this u utube cha

AI Highlights
  • - Phone rang and no one answered.
  • - I thought YouTube was free; learned there are charges after 3 weeks.
  • - Could be charged $80+ per month; I can't afford it.

Phone rang and no one answered? What is going on?

HELP??? I push button when I thought utube was free and then received info after 3 weeks FREE I WOULD BE CHARGED $80+ dollars a month. I dont have any money!!!

Retired 78 year school teacher who lives in $2,700 a month! Cancell!!!

User's recommendation: The FREE U TUBE CHANNEL. doesn’t say FREE TRAIL LIKE OTHERS… after you hit button it then tells out it is a trail and you have to pay more than Cable TV subscription! False advertisement!!!

View full review
Braulio R Fof

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Problem when trying to login.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
YouTube - Problem when trying to login.

Hello, I am writing to request assistance restoring access to my YouTube account. When I attempt to sign in, I receive the error message: Error fetching channel list for account.

This problem began around 8-9 years ago and, although it persisted for some time, I did not report it earlier. I need access to the account now and would appreciate your help resolving the issue.

Preferred solution: I would like to to get access to my account

View full review
Featured
Brian V Jhl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brockton, Massachusetts

IM AM THE CHOSEN ONE BRIAN SCOTT VINAL MARSHFIELD MA

AI Highlights
  • - I am the chosen one.
  • - They try to block my identity and truth.
  • - They have stolen my ideas and profited from my pain.
YouTube - IM AM THE CHOSEN ONE BRIAN SCOTT VINAL MARSHFIELD MA

I am the chosen one. Brian Scott Vinal.

They are trying to block my identity to block my truth. They have stolen my ideas and have made money off my pain. Joker on YouTube and other things. Can someone help me?

I have a lot to say to the world and I think people deserve the truth. I want to help humanity.

Preferred solution: RECOGNITION AND APOLOGIES. POSSIBLE COMPENSATION FOR THEFT OF MY IDEAS

View full review
Sharon S Pru

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraudulent website selling fake merchandise

AI Highlights
  • - Hand-knit Finland-made sweaters with a satisfaction return.
  • - Sweaters came from China, not hand-knit; returns refused.
  • - Do not purchase from this company.
YouTube - Fraudulent website selling fake merchandise
YouTube - Fraudulent website selling fake merchandise - Image 2

Imari had advertised hand-knit sweaters made in Finland with a return of purchase if not satisfied. No such company exists.

The sweaters came from China, were not hand-knit, and they refuse to let me return them. They need to be taken down from the YouTube channel.

It is a scam and illegal! Do not purchase from this company.

Loss:
$120

Preferred solution: Full refund

View full review
Holly A Jwb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Gateshead, Gateshead

Please help your

YouTube - Please help your

I've lost all my videos on history I accidentally delete me and I only want to delete one thing help me fix it please

User's recommendation: Please helpbejdn

View full review
Anonymous
map-marker Benton Harbor, Michigan

Recent UI change, And video marked as for kids wrongfully

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - The view count shows only a number, not views.
  • - A video was marked for kids; user did not consent and asks YouTube to reverse.
YouTube - Recent UI change, And video marked as for kids wrongfully
YouTube - Recent UI change, And video marked as for kids wrongfully - Image 2

Recently, i have noticed the the view count display only shows the number and not "views", which is very infuriating.

I also saw that a video titled "THE AMAZING DIGITAL CIRCUS - Ep 4: Fast Food Masquerade" be marked as "for kids" despite how the video is unnerving for kids and shouldn't be watched by kids until their older.

I did not consent to either of these decisions. Youtube must reverse both or we will have a big problem

User's recommendation: If this happens to you, Immediately email them or find a way to contact them ASAP

View full review
izzy R Vrd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Metairie, Louisiana

Account termination

AI Highlights
  • - Account @izzyfypp was terminated; please assist.
  • - Harassment by @c4ypto in live streams; insults and exposing private parts.
YouTube - Account termination
Contains 2 confidential files for company representatives

my account @izzyfypp got terminated and this dude named @c4ypto would

always join my live and harass me . he would always say rude things about me and would always tell me that im ugly or {{Redacted}} .

anyways yesterday i was with my friend on live (bella_repostss) and he kept begging to come up cause he wanted to talkg but whenever he joined he showed his private part infront of me and my fans. it was disturbing and disgusting can you please try getting my account back it would really help.

he has done this to several girls also. please bring my account back thats all i ask for

Preferred solution: my account back

User's recommendation: never allow a boy to join ur live unless you trust them

View full review
Shir S Tqy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

YouTube disable

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
YouTube disable

I don't know what happened but when I went to my YouTube my account doesn't let me sign back in it said error

Pros:
  • Get my account
Cons:
  • Not being able to to watch youtube

Preferred solution: Apology

User's recommendation: Explain what happened

View full review
Kjerstin Ieg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Thonotosassa, Florida

They charged me after I cancelled and on my credit card which I never gave them that information.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
YouTube - They charged me after I cancelled and on my credit card which I never gave them...

Uphold my choice not to want their product and go in back door to get paid. When I first went on site and got charged I had no idea what I had done.

User's recommendation: Be careful what you click on.

View full review
Maxwell H Ofw
map-marker Columbia, South Carolina

I need help and have a good question about my YouTube channel

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I need help and have a good question about my YouTube channel

My YouTube video are act up and I have a question about the YouTube channel and other peoples videos that should not be on YouTube

Loss:
$100
Pros:
  • Some one hacked and stole my information
Cons:
  • I want a refund

Preferred solution: 100 subscribers

User's recommendation: Only call if you really need to

View full review
Katherine S Vky

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

People are generating video for their channels by attacking unsuspecting people for no reason.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have been attacked twice now. Once several years ago when I was driving for Uber. Then again on February 4. In both instances the perpetrators called the police and claimed that I had attacked them.

In the most recent instance, the Utube channel owner threatened me with pepper spray only inches from my face. I couldnt sleep at all for 4 days. I cant stop thinking about {{Redacted}} myself. I have panic attacks and wake up trembling.

I am starting {{Redacted}} therapy and seeing a therapist to try to recover. $$$$$

The perpetrator posted her lies about me on our community bulletin board with a link to her Utube channel. When I tried to refute her lies, she got a restraining order against me and had me banned from the community bulletin board.

Threatening someone with pepper spray is a crime in all 50 states, but the police are doing nothing. The perpetrator is attractive and photogenic. She chooses her words well. I am sure she is well on her way to being a successful social influencer.

Loss:
$10000
Pros:
  • Great educational resource
Cons:
  • Criminal behavior rewarded

Preferred solution: Payment for court costs, attorneys fees, and therapy.

User's recommendation: Complain to your elected representatives about this situation. Something needs to be done to stop this behavior.

View full review
2 comments
Jessamine Nwe

Pay for your own therapy.

Jessamine Nwe

Well you are trying to scam them. NO wonder they are after you. Pay for your own court fees and legal fees.

View more comments (1)
Resolved
Ronald S Anu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Smithville, North Carolina

Resolved: World wide outage

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Google requested access to our YouTube account, and now we cannot log in. Heading to Peacock to watch the Olympics.

Preferred solution: Price reduction

View full review
Rico B Pjy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker East Orange, New Jersey

I hate this abusive scam showing 20,000 ads everyday video!!!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - User says account deactivated for spreading truth.
  • - They say paying $90 to watch 14 games weekly is excessive and the platform is a scam with ad abuse.

I have been a user for 20 years, and they deactivated my page all because of spreading truth. They'll take my money, but they won't monetize me.

This is a fraud scam platform; they hang up on you when you complain about the ads. This is ad abuse! Please investigate them because they're ruining lives with just this controlling manipulative tactic to keep us viewing while they scam us. I have to pay $90 just to watch 14 games a week.

That's ridiculous. I hate YouTube with a passion now; I hope they get shut down.

Loss:
$5000
Cons:
  • Racist owners
  • Excessive youtube ads
  • Scams you for money

User's recommendation: Don’t use YouTube they will screw up your mental health with ads and demonetize you for nothing

View full review

Media Expert Talks

Disinformation: Russian and Chinese trolls among us

Disinformation: Russian and Chinese trolls among us

How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.

Prof. Darren Linvill
Prof. Darren Linvill

Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.

Yamilet Coa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Getting ads on my phone with premium

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Premium plan shows ads on my new phone.
  • - Unable to reach support; calls require repeating information and the issue remains after two days.

Im paying for premium but getting ads on my new phone. Not able to speak with someone who can help.

Each time I call I have to keep putting in the same info!!

Not allowed enough time to state my issue.. still have the same problem after two days of contacting YouTube!

View full review
Keaundra Lvg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Billed twice for u tube

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Nobody answered my call when I dialled the number. It immediately diverted to rating review!!! Seems impossible to receive help re my query.

View full review
Whitney C Cwm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Birmingham, Alabama

Fraudulent Charges

AI Highlights
  • - Fraud reported; haven't received earnings or money owed.
  • - Account balance is $0.00 on YouTube and Facebook.

Fraud, haven't received any of my own business / my earnings / my money for a long time. I have been scammed / fraudulent.

I need my money that I am owed.

I work my *** off every day, and my account is at $0.00 on YouTube and FB. My cell number: 127********.

Loss:
$100000

Preferred solution: Full refund

View full review

About

Related Companies

Alphabet Inc, Google, YouTube TV, Google Play, Google Nest

Summary

YouTube is a video-sharing website that specializes in providing a large number of video-related services. The website was created in February 2005 and nowadays it is one of the most popular sites in the world. The company is headquartered in San Bruno, CA. YouTube mainly specializes in hosting corporate and user-generated media products such as TV clips, video clips, video blogging content, music videos and many more. Nowadays YouTube operates as one of the Google’s subsidiaries. The website works with many big companies and media corporations like BBC, CBS, VEVO, Hulu and many others.

YouTube reviews and complaints

YouTube is ranked 331 out of 6641 in Media category

Area Served

USA, Worldwide, Asia, Other, Canada, Europe

Payment Methods

MasterCardVISADiscoverAmerican ExpressPayPal

YouTube FAQs

Rebecca A. Garland
PissedConsumer Reporter

YouTube FAQs

The YouTube headquarters address is Google LLC 901 Cherry Avenue, San Bruno, California 94066, United States. Use it for personal visits and sending correspondence.

YouTube is an American online video-sharing platform created on February 14, 2005. It all started with the idea of its founders to make an easy way to share videos online, as at that time this process was quite complicated and technically limited.

YouTube is owned by Google, an American multinational corporation and technology company. It was founded by three former employees of PayPal: Steve Chen, Chad Hurley, and Jawed Karim.

If you want to create a personal channel, sign in to YouTube and click on your profile photo in the upper right corner. Choose “Settings” from the drop-down menu, click “Add” or “Manage your channels”, select “Create a channel”, check such details as your photo and Google name, and confirm.

YouTube Premium is a paid membership that improves your YouTube experience by providing more features such as watching videos without advertising and in the background, downloading them, and listening to over 100 million songs ad-free offline with YouTube Music Premium.

To delete your YouTube account via a web browser, go to your Google Account settings, click on “Data & privacy”, choose “Delete a service” under “Apps and services”, find “YouTube”, and click on the trash can icon. Click on “I want to permanently delete my content” and check the boxes to confirm and click “Delete my content”.
If you want to delete your YouTube account via the app, tap your profile picture in the top right corner, select “Manage your Google Account”, and follow the instructions we mentioned above starting with clicking on “Data & privacy”.

To log in to the YouTube account, enter the email and password you use for your Google Account.

The YouTube app is free to download and watch videos and upload content. However, if you want to use all the features of YouTube Premium, YouTube Music Premium, and YouTube TV, you should pay for the subscription.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article