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YouTube

YouTube

www.youtube.com
What is your customer experience with YouTube?

YouTube Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

2.0 star rating from 3027 YouTube reviews; 11% would likely recommend. Rating distribution shows 72% unfavorable and 14% positive. Consumers are mostly dissatisfied and cite issues with billing and subscriptions.

Key Takeaways for Future Customers

  • Expect limited direct customer service and sparse phone support when researching YouTube reviews and membership issues.
  • Many users request refunds for unexpected charges and subscription billing problems.
  • Music and accessibility features are praised by some reviewers.

Negative Feedback / Risk Areas

  • Frequent customer complaints about no customer service, poor support, and refund delays.
  • Recurring reports of unauthorized charges, billing errors, and difficulty canceling subscriptions.
  • High price level and unresolved payout or withdrawal disputes.

Positive Feedback

Users note good music selection and accessibility features as pros.

View full overview ›

Media from reviews

YouTube - Account disable
YouTube accountYouTube - Non payment for viral videoYouTube - Hi I want did I do any thing wrong on...YouTube - You keep deleting my accountYouTube - Stop my promotionYouTube - Recent UI change, And video marked as for kids wrongfully
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Show reviews that mention
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frocio r

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Leyland, Lancashire

A stalker keeps reporting my channels for no reason and youtube blocks them

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A stalker keeps reporting my channels for no reason and youtube blocks them

A stalker keeps reporting my channels for no reason, and YouTube blocks them! Their bots are completely unable to understand the video's content, and their customer service is a joke, non-existent, and arrogant.

Loss:
$500
Pros:
  • Famous
Cons:
  • Ill-designed

Preferred solution: Apology

User's recommendation: stay away from this crap

View full review
Resolved
christophermhanney

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Hi I want did I do any thing wrong on...

YouTube - Hi I want did I do any thing wrong on...

hi I want did I do any thing wrong on my YouTube and if did i am so sorrey for all that i did not *** a bout it

View full review
Braulio R Fof

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Problem when trying to login.

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YouTube - Problem when trying to login.

Hello, I am writing to request assistance restoring access to my YouTube account. When I attempt to sign in, I receive the error message: Error fetching channel list for account.

This problem began around 8-9 years ago and, although it persisted for some time, I did not report it earlier. I need access to the account now and would appreciate your help resolving the issue.

Preferred solution: I would like to to get access to my account

View full review
Featured
Brian V Jhl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brockton, Massachusetts

IM AM THE CHOSEN ONE *** MA

AI Highlights
  • I am the chosen one.
  • They try to block my identity and truth.
  • They have stolen my ideas and profited from my pain.
YouTube - IM AM THE CHOSEN ONE *** MA

I am the chosen one. ***.

They are trying to block my identity to block my truth. They have stolen my ideas and have made money off my pain. Joker on YouTube and other things. Can someone help me?

I have a lot to say to the world and I think people deserve the truth. I want to help humanity.

Preferred solution: RECOGNITION AND APOLOGIES. POSSIBLE COMPENSATION FOR THEFT OF MY IDEAS

View full review
Djuana P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Detroit, Michigan

Non payment for viral video

YouTube - Non payment for viral video
Updated by user May 20, 2026

1.2k views

Original review May 20, 2026

I posted a video a few months past and have gotten confiscated. I've been emailing and calling.

It's my money and I want it. Help me please.

Preferred solution: Full refund

View full review
Sharon S Pru

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraudulent website selling fake merchandise

AI Highlights
  • Hand-knit Finland-made sweaters with a satisfaction return.
  • Sweaters came from China, not hand-knit; returns refused.
  • Do not purchase from this company.
YouTube - Fraudulent website selling fake merchandise
YouTube - Fraudulent website selling fake merchandise - Image 2

*** had advertised hand-knit sweaters made in *** with a return of purchase if not satisfied. No such company exists.

The sweaters came from ***, were not hand-knit, and they refuse to let me return them. They need to be taken down from the YouTube channel.

It is a scam and illegal! Do not purchase from this company.

Loss:
$120

Preferred solution: Full refund

View full review
Dee H Adi
map-marker Gilford, New Hampshire

You keep deleting my account

AI Highlights
  • No content is provided.
YouTube - You keep deleting my account

Absolutely nothing, absolutely nothing, absolutely nothing, absolutely nothing, absolutely nothing, absolutely nothing, absolutely nothing, absolutely nothing, absolutely nothing, absolutely nothing, absolutely nothing, absolutely nothing, absolutely nothing, absolutely nothing, absolutely nothing, absolutely nothing.

Pros:
  • Watching videos
Cons:
  • You guys need to stop slashing my viewers

Preferred solution: All my accounts back

View full review
Holly A Jwb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Gateshead, Gateshead

Please help your

YouTube - Please help your

I've lost all my videos on history I accidentally delete me and I only want to delete one thing help me fix it please

User's recommendation: Please helpbejdn

View full review
1 comment
Guest

Where is my probleme asap

Resolved
Martin M Mqi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: YouTube videos being blank

Ok first of all making me have to answer your bullshit math questions to make a review here is fucking retarded. And also everytime I go to a video, it keeps going blank when I'm trying to watch a fucking video.

Closing the app and going back to YouTube does not work! You need to get your fucking shit fixed because I repeatedly close the app and going back to it.

You really can't even run a community right nor respond to my review. There's audio but screen is only blank.

View full review
Murray J G
map-marker Brisbane, Queensland

Elavation Video Withdrawals

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AI Highlights
  • Withdrawals: Apr 2 $213; Apr 23 $1400; May 22 $1400; May 28 $1400.
  • Ongoing issue: 3+ months; tried support channels; asks for proof and resolution.

As I have stated in my previous post to this platform I have been assessing videos with YouTube Elavation Videos since April 2026 I applied for a withdrawal payment of $213 completed and confirmed on the 2nd April $1400 on the 23rd April completed and confirmed 10th of May for $1080 22nd May for $1400 confirmed and completed and finally on May 28th for $1400 completed and confirmed.l have tried through many YouTube Support platforms and YouTube communities through emails and messages but with no help to resolve this issue.Its been well over 3 months since I applied for my first withdrawal and I'm no closer to resolving this matter all the relevant information is available on the Elavation Videos withdrawal website so don't hesitate to ask for proof of withdrawal transactions information just tried ringing YouTube phone number given and they are closed please help as the money amount is getting quite substantial thank you in advance

Loss:
$1
Pros:
  • Awesome job enjoying my time with them
Cons:
  • Very unhelpful with money withdrawal payments

Preferred solution: Money owed for work preformed

View full review
Muniza A Ure
map-marker Houston, Texas

Stop my promotion

YouTube - Stop my promotion

I would like to cancel my premonition. It's charging me too much for four days.

Please cancel this. Thank you.

Preferred solution: Please don't charge my card I want to cancel

View full review
Anonymous
map-marker Benton Harbor, Michigan

Recent UI change, And video marked as for kids wrongfully

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AI Highlights
  • The view count shows only a number, not views.
  • A video was marked for kids; user did not consent and asks YouTube to reverse.
YouTube - Recent UI change, And video marked as for kids wrongfully
YouTube - Recent UI change, And video marked as for kids wrongfully - Image 2

Recently, i have noticed the the view count display only shows the number and not "views", which is very infuriating.

I also saw that a video titled "THE AMAZING DIGITAL CIRCUS - Ep 4: Fast Food Masquerade" be marked as "for kids" despite how the video is unnerving for kids and shouldn't be watched by kids until their older.

I did not consent to either of these decisions. Youtube must reverse both or we will have a big problem

User's recommendation: If this happens to you, Immediately email them or find a way to contact them ASAP

View full review
izzy R Vrd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Metairie, Louisiana

Account termination

AI Highlights
  • Account @izzyfypp was terminated; please assist.
  • Harassment by @c4ypto in live streams; insults and exposing private parts.
YouTube - Account termination
Contains 2 confidential files for company representatives

my account @izzyfypp got terminated and this dude named @c4ypto would

always join my live and harass me . he would always say rude things about me and would always tell me that im ugly or {{Redacted}} .

anyways yesterday i was with my friend on live (bella_repostss) and he kept begging to come up cause he wanted to talkg but whenever he joined he showed his private part infront of me and my fans. it was disturbing and disgusting can you please try getting my account back it would really help.

he has done this to several girls also. please bring my account back thats all i ask for

Preferred solution: my account back

User's recommendation: never allow a boy to join ur live unless you trust them

View full review

Media Expert Talks

Disinformation: Russian and Chinese trolls among us

Disinformation: Russian and Chinese trolls among us

How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.

Prof. Darren Linvill
Prof. Darren Linvill

Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.

Harriette Mkc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

YouTube - Review in Media category from ***, ***

AI Highlights
  • User can't recall the YouTube email.
  • They want help deleting it.
  • Deactivation didn't stop the account.
  • They want follow-up at the provided number.

Hey. Good afternoon.

I've been trying to contact you guys for a while. I have a YouTube account, channel, actually, and I don't know the email that I used. I tried my best try to figure out what email. I still can't find the email.

I just need somebody to, like, help me out and just get rid of this account. I thought when I did it last year and I hit you know, make sure, like, it doesn't pop up anymore that it'll stop you know, it won't be active and still says that, you know, it's still activated when I went through and deactivated and still somehow popping up on YouTube. I need somebody to possibly come back at ***.

My name is ***. Thank you.

View full review
Tammana R Geu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Toronto, Ontario

Charged my card i never setup any pre authorized payment want my refund and cancel the subscription feom my email ***

Worst service as I wasn't even given any notification prior to charging my card. It's not a small amount. Please refund and cancel the subscription from my email ***.

Loss:
$112

Preferred solution: Full refund

User's recommendation: Provide better service to your customers

View full review
Dennis Wayne A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Milwaukee, Wisconsin

I own it and a rat took it over and abused me with it

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AI Highlights
  • They say YouTube and Google told them they were abused and needed protection.
  • They plan to file a suit in the supreme court to reclaim ownership.

They YouTube and Google I told I was being abused and that I needed protection from and if to [PERSON_NAME] a nutcase I found to be. Terrorist in [GEOGRAPHIC_DATA] and [GEOGRAPHIC_DATA] with lyon and terrorists from [GEOGRAPHIC_DATA] whom have hacked gps cells apple Google amazon Walmart with hacking Bitcoin for fake monies the man is also [PERSON_NAME] [PERSON_NAME] and trumps military terrorists. I am the real man reborn as God they false named [PERSON_NAME] way back then whom is here to end the sacrifices ways of religions and I had YouTube internet apple digital music crp heart lung era cpr air bag gps sat xm Sirius ge MRI ct and anti flesh sting and European peace ended the cold wars and stopped nukes dead from becoming a shitty way to make power.thsy need to know I will not tolerate being heated out of what I own!

File lasdfile lawsuit in supreme court

Loss:
$999999
Pros:
  • Useable
Cons:
  • Thief abuses wiretaps blocks fcc fraudulent

User's recommendation: File lawsuit in supreme court

View full review

About

Related Companies

Alphabet Inc, Google, YouTube TV, Google Play, Google Nest

Summary

YouTube is a video-sharing website that specializes in providing a large number of video-related services. The website was created in February 2005 and nowadays it is one of the most popular sites in the world. The company is headquartered in San Bruno, CA. YouTube mainly specializes in hosting corporate and user-generated media products such as TV clips, video clips, video blogging content, music videos and many more. Nowadays YouTube operates as one of the Google’s subsidiaries. The website works with many big companies and media corporations like BBC, CBS, VEVO, Hulu and many others.

YouTube reviews and complaints

YouTube is ranked 346 out of 6634 in Media category

Area Served

USA, Worldwide, Asia, Other, Canada, Europe

Payment Methods

MasterCardVISADiscoverAmerican ExpressPayPal

YouTube FAQs

Rebecca A. Garland
PissedConsumer Reporter

YouTube FAQs

The YouTube headquarters address is Google LLC 901 Cherry Avenue, San Bruno, California 94066, United States. Use it for personal visits and sending correspondence.

YouTube is an American online video-sharing platform created on February 14, 2005. It all started with the idea of its founders to make an easy way to share videos online, as at that time this process was quite complicated and technically limited.

YouTube is owned by Google, an American multinational corporation and technology company. It was founded by three former employees of PayPal: Steve Chen, Chad Hurley, and Jawed Karim.

If you want to create a personal channel, sign in to YouTube and click on your profile photo in the upper right corner. Choose “Settings” from the drop-down menu, click “Add” or “Manage your channels”, select “Create a channel”, check such details as your photo and Google name, and confirm.

YouTube Premium is a paid membership that improves your YouTube experience by providing more features such as watching videos without advertising and in the background, downloading them, and listening to over 100 million songs ad-free offline with YouTube Music Premium.

To delete your YouTube account via a web browser, go to your Google Account settings, click on “Data & privacy”, choose “Delete a service” under “Apps and services”, find “YouTube”, and click on the trash can icon. Click on “I want to permanently delete my content” and check the boxes to confirm and click “Delete my content”.
If you want to delete your YouTube account via the app, tap your profile picture in the top right corner, select “Manage your Google Account”, and follow the instructions we mentioned above starting with clicking on “Data & privacy”.

To log in to the YouTube account, enter the email and password you use for your Google Account.

The YouTube app is free to download and watch videos and upload content. However, if you want to use all the features of YouTube Premium, YouTube Music Premium, and YouTube TV, you should pay for the subscription.

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