YouTube
YouTube Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
YouTube has 2.0 star rating based on 3008 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend YouTube to a friend or colleague.
- Rating Distribution
Pros: Music, Accessibility, Good music.
Cons: No customer service, Customer service, Poor customer support.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
YouTube has 2.0 star rating based on 3008 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend YouTube to a friend or colleague.
- Rating Distribution
Pros: Music, Accessibility, Good music.
Cons: No customer service, Customer service, Poor customer support.54% of users think that YouTube should improve its Customer Service.
47% of users say that they might use YouTube in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Don’t bother trying to contact tried many times always busy", "Have a comment setting that enables comments also review videos for commercials to be eliminated for those with premium accounts also have videos shown in order of production newest first !", "Dont forget your loggins", "Remember all your loggins as sometimes you forget", "Nothing".
Most users ask YouTube for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI’m looking for information
Preferred solution: Information only
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Adelaide Cbd, South AustraliaMake it hard to contact and get a refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVideos that were uploaded that I didn't know about
I have on multiple occasions asked YouTube to take remove 3 videos that I am in that I didn't realize were uploaded back in 2010 when I was a teenager. I was going through a tough time and someone who claimed to be my friend was making in fun of me regarding a situation with my Father and other things that were not going well in my life.
I have had messages from YouTube saying that they will look into it and they never do.
The only thing YouTube has done is put a age limit one of the videos when I clearly asked for all three videos to be removed.
These videos were taken without my knowledge and I would like to see these videos permanently removed from YouTube. Please get back to me when possible.
My email is
sayers1917@***.com
- To get content out there
- People that upload videos where they make in fun of you
Preferred solution: Those 3 videos taken down and maybe some money for keeping them up when I have been asking for them to get taken down. Especially when I didn't know that they were uploaded until way later.
User's recommendation: Don't trust YouTube
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Charlotte, North CarolinaI was charged twice in February. $72.99 each time. Have been try to get a response for 5 days. No return call. And to talk with an online person they want to charge me and want my card information.
User's recommendation: Read everything
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou’re lucky I even give you a review
Preferred solution: Apology
User's recommendation: To let any thumbnail be your cast or video be anything
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot making making now that i have paid
- Me making money
- Not making money
Preferred solution: Business going
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | New York, New YorkI want a refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeen trying to cancel for months and get a refund but since my phone was stolen and I don’t kno the password to my gmail im unable to get into account so they keep taking 72.99 out every month
- There are no pros
- But there are no cons either
Preferred solution: Full refund
User's recommendation: U cant get in touch with these ppl man to even cancel or get a refund. Been trying to get in touch with them for months and it’s not working. Keep taking money out my account every month
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sharjah, SharjahMy gmail account hacked YouTube channel not working
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCant live stream on youtube
- Making content to entertain
- Dont help beginner youtubers
Preferred solution: Apology
Why am I being charged for you stealing my money I want my money back
- I only look at it when my church facebook is down
- I hate how you cant talk to anyone
Preferred solution: Full refund
User's recommendation: YouTube should be ashamed of themselves taking money from people that don’t even use their service. This is unfair
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWas treated like crud by NFL Sunday Ticket customer service
Hi
I am writing because I have a complaint. It all started when I noticed a charge on my bank statement from GOOGLE *YT PRIMETIME MOUNTAIN VIEWCAUS for $490.53 Saturday (Sept 23) morning.
I did not recognize this name or charge, so I put a stop payment on it due to knowing that I did not get anything that cost $490.53 recently and there has been a lot of fraud going on.
Back on September 10, 2023, I ordered the NFL Sunday Ticket for $449, however due to the $50 off discount, it would be $399.00 before taxes. The gentleman (on the 10th) asked if I wanted the 7 day free trial first and then after the trial was over, I would be charged $399. I said yes. I received an email that same day with the membership details.
It stated that the billing started September 17, 2023 for $399.00 before taxes. (I attached the email to this letter.) It also stated that in 2024, the price would go up to $449.00. As you will see, that order number is: YPC.CRHK-WQ6H-V8A2-HAX8.
When the charge of $490.53 came up on my bank statement Saturday, I didnt recognize it because it should have been $399.00 plus tax. Yesterday (Sunday September 24), I called customer service to ask if that charge came from the NFL Sunday Ticket and why it was that amount.
The first gentleman that I spoke to explained that since the $50 off discount ended during my free trial time, the main charge now for NFL Ticket was $449.00 plus taxes. I totally understood what he was saying, but what upset me was the fact that he would not listen to me when I was trying to explain to him that I had this email from you guys stating that the cost would be $399 even after the trial period. He still would not listen.
Then further on into the conversation, he stated that on September 17th, my credit card was charged but it would not go through due to insignificant funds in my account. I looked at my bank statement at that time, and saw no attempt to charge anything was not made that day.
The customer service gentleman told me (rudely, I felt) that it was my banks fault and that they were the ones that screwed up. So, today I took time off from work to go to my bank personally. They told me that on the 17th, I had enough money (a little over $500) in my account. Also, while I was at the bank, they told me that there were no attempts to charge my credit card that day.
I asked the same gentleman on the phone as to how much I was charged on the 17th, and he said $490.53.
I was expecting only $399.00 plus tax like my email said, not $490.53.
Then the same gentleman said that my card was charged (for $490.53) on the 21st but was denied again because of insignificant funds in my account. On the 21st of this month, (and according to my bank) I had enough money to cover $399 plus tax (like it was supposed to be not $490.53). Again, my bank said no charges were attempted on the 21st. All this time, I had enough money to cover $399 plus tax.
Since the first gentleman would not listen to me, I asked to speak to his supervisor.
When the second gentleman got on the phone, he told me the very same thing, however this guy told me that it was on the 18th of this month that they first attempted to change my credit card, not the 17th like the gentleman before said. Again, I still had enough money in my account for $399 plus tax. The second man would not listen to me as well, especially when I tried to explain the email that I got with my membership details. After I tried to explain what the email about the cost said, both men said nothing.
There was always a little pause and then after a bit, both men would ask me if I needed anything else. That happened several times.
Finally, the second man asked if I wanted to just cancel my membership. After a bit, I said yes (I was then tired).
So, at this moment, my NFL Sunday Ticket is cancelled.
I am sending this email because I am pissed off about yesterdays phone call and how those two men acted and treated me. If need be, I believe I okayed for both phone calls to be recorded for training (Sept 10th and Sept 24th.) I would really like to go through you for the NFL Sunday Ticket, but if that is how I am going to be treated, Ill get the games elsewhere.
If I need to, I will email copies of my bank statement to you.
Thank you for reading my email and complaints.
If I contacted the wrong place, please pass this on the right people (YouTube-NFL SUNDAY TICKET)
Shelly Brooks
littlebrooks2323@***.com
User's recommendation: Train customer service to listen to their customers especially when the customer has proof
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI woke to my account being removed for no reason
Preferred solution: Apology
Media Expert Talks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSomeone has issued a claim on my video content on YouTube. And YouTube has written a removal content
That person claiming is not the owner of the video.
On the video. It has my production logo.
Firstrain Films. That is my production house. Name and YouTube channel. How can someone claim a video which has my logo?
That claim is a false claim.
I personally called for a promotion on local artists. And the artist came as a winner in that contest. I havr attached the pics from my Facebook page promotion. And i shot this song under promotion.
The artist didn't paid anything. This person who is claiming for copyright is not the owner of the copyright. The artist who happened to be the owner died last month. He passed away.
I even made a shot video clip and put it on my YouTube channel to say RIP map sabala.
The studio that he used to record the song is for my artist whom i promote as. And he was the one who recommended him to me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStealing Money??!!
- Music
- Steal your money
Preferred solution: Price reduction
User's recommendation: DO NOT PAY FOR THIS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Doylestown, PennsylvaniaAdsense problem
User's recommendation: Good
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Nice job