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Original review updated by user Sep 26, 2023


I am writing because I have a complaint. It all started when I noticed a charge on my bank statement from GOOGLE *YT PRIMETIME MOUNTAIN VIEWCAUS for $490.53 Saturday (Sept 23) morning.

I did not recognize this name or charge, so I put a stop payment on it due to knowing that I did not get anything that cost $490.53 recently and there has been a lot of fraud going on.

Back on September 10, 2023, I ordered the NFL Sunday Ticket for $449, however due to the $50 off discount, it would be $399.00 before taxes. The gentleman (on the 10th) asked if I wanted the 7 day free trial first and then after the trial was over, I would be charged $399. I said yes. I received an email that same day with the membership details.

It stated that the billing started September 17, 2023 for $399.00 before taxes. (I attached the email to this letter.) It also stated that in 2024, the price would go up to $449.00. As you will see, that order number is: YPC.CRHK-WQ6H-V8A2-HAX8.

When the charge of $490.53 came up on my bank statement Saturday, I didnt recognize it because it should have been $399.00 plus tax. Yesterday (Sunday September 24), I called customer service to ask if that charge came from the NFL Sunday Ticket and why it was that amount.

The first gentleman that I spoke to explained that since the $50 off discount ended during my free trial time, the main charge now for NFL Ticket was $449.00 plus taxes. I totally understood what he was saying, but what upset me was the fact that he would not listen to me when I was trying to explain to him that I had this email from you guys stating that the cost would be $399 even after the trial period. He still would not listen.

Then further on into the conversation, he stated that on September 17th, my credit card was charged but it would not go through due to insignificant funds in my account. I looked at my bank statement at that time, and saw no attempt to charge anything was not made that day.

The customer service gentleman told me (rudely, I felt) that it was my banks fault and that they were the ones that screwed up. So, today I took time off from work to go to my bank personally. They told me that on the 17th, I had enough money (a little over $500) in my account. Also, while I was at the bank, they told me that there were no attempts to charge my credit card that day.

I asked the same gentleman on the phone as to how much I was charged on the 17th, and he said $490.53.

I was expecting only $399.00 plus tax like my email said, not $490.53.

Then the same gentleman said that my card was charged (for $490.53) on the 21st but was denied again because of insignificant funds in my account. On the 21st of this month, (and according to my bank) I had enough money to cover $399 plus tax (like it was supposed to be not $490.53). Again, my bank said no charges were attempted on the 21st. All this time, I had enough money to cover $399 plus tax.

Since the first gentleman would not listen to me, I asked to speak to his supervisor.

When the second gentleman got on the phone, he told me the very same thing, however this guy told me that it was on the 18th of this month that they first attempted to change my credit card, not the 17th like the gentleman before said. Again, I still had enough money in my account for $399 plus tax. The second man would not listen to me as well, especially when I tried to explain the email that I got with my membership details. After I tried to explain what the email about the cost said, both men said nothing.

There was always a little pause and then after a bit, both men would ask me if I needed anything else. That happened several times.

Finally, the second man asked if I wanted to just cancel my membership. After a bit, I said yes (I was then tired).

So, at this moment, my NFL Sunday Ticket is cancelled.

I am sending this email because I am pissed off about yesterdays phone call and how those two men acted and treated me. If need be, I believe I okayed for both phone calls to be recorded for training (Sept 10th and Sept 24th.) I would really like to go through you for the NFL Sunday Ticket, but if that is how I am going to be treated, Ill get the games elsewhere.

If I need to, I will email copies of my bank statement to you.

Thank you for reading my email and complaints.

If I contacted the wrong place, please pass this on the right people (YouTube-NFL SUNDAY TICKET)

Shelly Brooks


User's recommendation: Train customer service to listen to their customers especially when the customer has proof.

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Joseph G Say

Nice job

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